General Conditions of Sale

Article 1 – Scope of application

These general conditions of sale (hereinafter referred to as the "General Conditions") apply without restriction or reservation to all sales concluded between the company Chabi chic, the seller on the one hand, SARL with capital of 10,000dhs, whose registered office is located at 322 route principale, zone industrielle Sidi Ghanem 40 000 Marrakech Morocco, under the Trade Register number 59041, and any user (hereinafter the "Customer") of the site (put the correct URL) www.chabi-chic.com (hereinafter the "Site") wishing to place a professional order.

These General Terms and Conditions of Sale are accessible at any time on the Site and will prevail, where applicable, over any other version or any other contradictory document. These general terms and conditions of sale may be subject to modification. Chabi Chic reserves the right to modify its general terms and conditions of sale at any time without prior notice to the Customer. The modified general terms and conditions of sale are binding on the Customer from and for the entire duration of their posting online for products ordered after their posting online. Each purchase on the Site is subject to all the clauses of the general terms and conditions of sale applicable on the date the order is placed.

The Customer may only validate his order after having read these general conditions and having accepted them by ticking the box provided for this purpose. Chabi Chic considers that by validating his order, the Customer has duly read the general conditions of sale and accepts them without reservation. The conditions applicable and binding on the Customer are those in force at the time of the effective validation by the Customer of his order recorded on the Site. These general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.

Article 2 - Purpose

The Site allows "Chabi Chic" to offer for sale handicrafts and decorative objects, scented fragrances, small furniture, cosmetics, delicatessen and any other object designed and created by and for Chabi Chic. ADIA Chabi Chic is a registered trademark protected by Moroccan law. Chabi Chic SARL cannot under any circumstances be held responsible for any abuse that third parties may make of it by using the name "chabi-chic.com" enter the correct URL These general conditions of sale are intended to govern:

• the organization of legal relations between Chabi Chic and the Client.
• the terms of sale between Chabi Chic and the Customer (order, delivery, etc.).

Article 3 - The Products

The products offered for sale by Chabi Chic are those listed on the site, on the day the user consults the site and within the limits of available stocks. In the event of unavailability of one of the products, the buyer will be informed as soon as possible. The photographs and texts illustrating the products are not part of the contractual scope. If these photographs and/or texts are incorrect, Chabi Chic cannot be held liable for this.

The Seller offers hand-made objects (textiles, ceramics, baskets, wooden utensils, jewelry, etc.) which may result in variations in color, shape, finish and discoloration which cannot be considered as defects, since they are related to their "handmade" artisanal character which makes them unique pieces.

Article 3 - Price

Prices are indicated in euros, all taxes included, including VAT, and excluding delivery costs, which remain the responsibility of the user, unless otherwise stated or otherwise. Any order placed on the site and delivered outside of Morocco may be subject to possible taxes and customs duties, which are imposed when the package reaches its destination.

Chabi Chic is not required to verify and inform the buyer of applicable customs duties and taxes. These duties and taxes do not apply to France or Central Europe, as the purchased goods already benefit from the payment of these duties and taxes in the payment of the transport that you will carry out. The prices indicated do not include shipping costs, which will be invoiced in addition and will be specified to the buyer on the order summary form, before final validation of their order.

Article 4 – Order procedure and terms

4.1 – Customer Identification: To place an order, the Customer must log in to the Site. The Site is accessible 24/7. For subsequent orders, the Customer will be able to access their account, if they have created one, by entering their username and password. The Customer is fully responsible for their username and password and undertakes to keep them confidential.

4.2 – Placing an order: The Customer wishing to place an order selects products on the site. Once the selection has been made, the Customer must click on the validation button. The basket is thus created by the Customer.

• Express Delivery: The customer will be informed of the delivery method offered and the weight rate in effect from the country of departure. This is subject to local shipping rates from international carriers such as Colissimo, GLS, DHL, etc.
• Standard Delivery: The customer will be notified of the delivery method offered and the weight rate applicable from the country of departure. You will be contacted by email to schedule an appointment with the delivery company.

c. Payment: Once steps 1 and 2 have been validated, a transport quote is sent to the customer including transport. If the customer validates it, a payment link corresponding to the 50% deposit of his order. Payment for purchases is made at the Customer's choice: By bank transfer made to the Chabi Chic bank account, the references and RIB of which will be sent by email to the customer. The holder of the bank account must be the one placing the order (identity of name, first name and address).

The order will be reserved for 72 hours from the validation of the basket and will only be confirmed upon receipt of the transferred amount. By credit card (Visa, Mastercard,) via a secure payment link that will be sent to him. Fight against fraud during payment: Chabi Chic reserves the right to ask the customer to prove his identity, his place of residence and the means of payment used. In the absence of receipt of said supporting documents, Chabi Chic reserves the right to cancel any order.

Chabi Chic reserves the right to refuse to honor any order in the event of a dispute relating to the payment of a previous order. In the event of non-payment, whatever the reason, a fixed amicable compensation of €15 will be required by Chabi Chic in addition to the invoice amount, increased by the debit fees charged by Chabi Chic's banking establishment in the event that amicable recovery remains unsuccessful within 10 days from the date of sending the first recovery request letter, whether this letter is sent by registered mail or by standard mail.

Recovery will be made through litigation. The litigation costs that the debt collection agency acting for Chabi Chic would be required to charge directly to the Client are independent of the amicable lump sum compensation.

d. Confirmation: The order is firm for the Customer upon validation, subject to the implementation of his "Right of withdrawal" which he can exercise within fourteen (14) calendar days following the date of receipt or withdrawal of the Order. In the event that this period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first following working day. The customer who wishes to exercise his right of withdrawal must return the items within the aforementioned period, in their original packaging, complete, new. This right of withdrawal cannot apply in the event of a special order with specific products (size, color, design) or co-branded.

The validation of the order by the Customer and the payment thereof lead to the receipt of a confirmation email sent by Chabi Chic to the email address indicated by the Customer. The data communicated by the Customer and recorded by Chabi Chic when registering the order constitutes proof of the transactions between the Customer and Chabi Chic.

4.3 – Order tracking and delivery: The Customer chooses a Delivery address necessarily located in France or abroad. The Customer is solely responsible for any delivery failure due to a lack of information when placing the Order. The seller will provide the Customer with a tracking number that will allow them to track the progress of their order. The amount of the Delivery Charges depends on the amount of the order, the country and the delivery method chosen by the Customer. In any event, the amount of the delivery charges is indicated to the Customer before the order is confirmed.

Delivery times may vary depending on the availability of the goods ordered. They are expressed in working days and correspond to the average time taken to prepare and deliver the order within the territory. They run from the date of confirmation of the order by the seller. In the event of a delay in Delivery, the seller will inform the customer by email that the Delivery will be delayed and will give them the new delivery time.

Delay / non-delivery: We work with fast and reliable international carriers, however, as with any shipment, there may be a delay in delivery or the package may go astray. In the event of a delay in delivery, the customer must inform Chabi Chic customer service by email at contact@chabi-chic.com Chabi Chic will forward the information to the carrier to initiate an investigation. This investigation can last up to 21 days from its opening. If during this period, the parcel is found, it will be immediately rerouted to the Buyer's home (in the majority of cases). If, on the other hand, the package is not found at the end of the 21-day investigation period, the carrier will consider the package as lost.

In this case, Chabi Chic will send you the replacement products at its own expense. If the lost product(s) are no longer available at that time, Chabi Chic will refund the amount of these products. Chabi Chic declines all responsibility for any delay in delivery times caused by the carrier, particularly in the event of loss of products or carrier strikes.

Receipt of the order: Upon receipt of the order, the Buyer will check the conformity of the Products received in execution of his order. Any anomaly concerning the delivery (damage, non-conformity, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the signature of the Buyer.

The Buyer must also confirm the anomaly by contacting the carrier at the time of delivery. The Buyer must send a copy of this letter by email to sav.chabichic@gmail.com Unless there is a legitimate reason, any claim not brought to the attention of Chabi Chic within 21 days? Or rather 24 hours! following receipt of the products will be considered inadmissible, and Chabi Chic cannot be held liable. Chabi Chic reserves the right to ask the Buyer to return the non-compliant or damaged Product. In the event of abnormal or abusive returns, Chabi Chic reserves the right to refuse to honor a subsequent order.

Article 5 – Protection of Personal Data

Chabi Chic undertakes not to communicate personal data (name, address, telephone, email, etc.) or those relating to payment that have been provided to any third-party companies or organizations except in the following cases: - In the case of the fight against internet fraud - As part of the associated services chosen by our customers (delivery, etc.) to facilitate a transaction or to resolve a possible dispute. - In the event that Moroccan law requires it. - To respond to an injunction emanating from a court decision or legal authorities.

By accepting the terms and conditions of sale, customers consent to the use of their personal data by lesmarrisiennes.com, a clothing website in Marrakech, which is illegal to include in Chabi's terms and conditions. In order to provide a service that meets the needs of its customers, Chabi Chic may collect data relating to the reputation and use of its own services. This data will then only be used on an anonymous and aggregated basis.

Chabi Chic may use appropriate technical means to personalize its services. Users of the Chabi Chic.com website, whether they are already customers or not, have the right to access and modify the information stored by lesmarrisiennes.com concerning them. This right can be exercised by sending an email to sav.chabichic@gmail.com . The user may cancel their subscription to the newsletter and/or cancel the request for information relating to the products they have chosen. Customer accounts and data are protected by a password. Internet users are solely responsible for maintaining the confidentiality of their password and/or any information relating to their profile.

Article 6 - Intellectual Property

All elements of the CHABI CHIC website, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of CHABI CHIC SARL. Internet users who have a personal website and who wish to place, for personal use on their site, a simple link directly to the homepage of the Chabi Chic website must request authorization from Chabi Chic SARL. However, any hyperlink to the Chabi-chic.com website, using framing, deeplinking, in-line linking or any other deep linking technique, is strictly prohibited in any case. In such cases, any link, even if tacitly authorized, must be removed upon simple request from CHABI CHIC SARL. Enter the correct URL for the professional website

Article 7.1 – Liability

The Chabi Chic Site has, for all stages of access to the site of the ordering process, delivery or subsequent services, only an obligation of means. The site cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a breakdown in service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with case law.

Furthermore, Chabi Chic disclaims liability for any failure to fulfill its contractual obligations in the event of force majeure or fortuitous events, including, but not limited to, internal or external strikes, fires, disasters, internal or external breakdowns, and any event preventing the proper execution of orders. If the dispute relates to payment transactions, the banking institution or the third party responsible for the payment system may be consulted. Chabi Chic retains full ownership of the products sold until full payment of the principal price, including fees and taxes.

Article 7.2 – Force Majeure

Chabi Chic shall not be liable for the total or partial non-performance of its obligations under this contract, if such non-performance is caused by an event constituting force majeure, recognized as such by case law. The Parties agree that they shall consult each other as soon as possible in order to jointly determine the terms of execution of the order for the duration of the force majeure event. Beyond a period of one (1) month of interruption due to force majeure, the parties shall be released from their obligations towards each other.

Article 7.3 – Partial Invalidity

If one or more provisions of these general terms and conditions of sale are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope.

Article 7.4 – Entire Agreement

These general terms and conditions of sale and the order summary sent to the buyer form a contractual whole and constitute the entirety of the contractual relations between the parties. In the event of a contradiction between these documents, the general terms and conditions of sale shall prevail.

Article 7.5 – Applicable Law - Competent Jurisdictions

These general terms and conditions of sale are governed by Moroccan law. For all disputes relating to this contract between Chabi Chic and a customer, the Commercial Court of Marrakech will have sole jurisdiction.