Terms of service

General Terms and Conditions of Sale

Article 1 – Scope

These general terms and conditions of sale (hereinafter referred to as the "General Terms and Conditions") apply without restriction or reservation to all sales concluded between the company Chabi chic, the seller, of the one part, a SARL (limited liability company) with a share capital of 10,000 dhs, whose registered office is located at 435 quartier industriel sidi ghanem 40 000 Marrakech Maroc, registered under Trade Register (Registre de Commerce) number 59041, and any user (hereinafter the "Customer") of the website www.chabi-chic.com (hereinafter the "Site") wishing to make a purchase.

These General Terms and Conditions of Sale are accessible at any time on the Site and shall prevail, where applicable, over any other version or any other conflicting document.

These general terms and conditions of sale may be amended.

Chabi Chic reserves the right to amend its general terms and conditions of sale at any time without prior notice to the Customer. The amended general terms and conditions of sale are enforceable against the Customer from the date on which, and for the entire period during which, they are posted online, in respect of products ordered after they have been posted online.

Each purchase on the Site is subject to all the clauses of the general terms and conditions of sale applicable on the date on which the order is placed. The Customer may only validate their order after having read and accepted these general terms and conditions by ticking the box provided for this purpose.

Chabi Chic considers that, by validating their order, the Customer has duly read the general terms and conditions of sale and accepts them without reservation.

The conditions applicable to and enforceable against the Customer are those in force at the time the Customer actually validates their order registered on the Site.

These general terms and conditions of sale apply to the exclusion of all other conditions, in particular those applicable to in-store sales or to sales through other distribution and marketing channels.

ARTICLE 2 - Purpose

The Site enables "Chabi Chic" to offer for sale handicrafts, decorative items and accessories, cosmetics, fine foods and any items designed and created by and for Chabi Chic.

- have the capacity to enter into this contract, that is to say, be of legal age and not be under guardianship or curatorship.

- not make any purchases with a view to reselling them.

Chabi Chic is a registered trade mark protected by Moroccan law. Chabi Chic SARL cannot under any circumstances be held liable for any misuse that third parties may make of it by using the name "chabi-chic.com"

 

These general terms and conditions of sale are thus intended to govern:

• the organisation of the legal relationship between Chabi Chic and the Customer.
  
  
• the terms of sale between Chabi Chic and the Customer (order, delivery, etc.).
  
  
• ARTICLE 2-PRODUCTS:
  
  
• The products offered for sale by Chabi Chic are those shown on the site on the day on which the user consults the site, while stocks last.
  
  
• If any of the products is unavailable, the purchaser will be informed as soon as possible.
  
  
• The photographs and texts illustrating the products are not contractually binding. Should these photographs and/or texts prove to be inaccurate, Chabi Chic cannot be held liable on that account.
  
  
• The Seller offers handmade items (textiles, ceramics, baskets, bread baskets, wooden utensils, jewellery, etc.), which may result in variations in shade, shape and finish, and in discolouration, which cannot be regarded as defects, since they relate to their artisanal "hand made" nature, which makes them unique pieces.
  
  
• ARTICLE 3-PRICES :
  
  
• Prices are stated in euros inclusive of all taxes, including VAT, and exclusive of delivery charges, which remain payable by the internet user unless otherwise stated or subject to special conditions
  
• The prices indicated take into account the VAT applicable on the date of the order. Should the VAT rate be changed, such changes may be passed on to the price of the items without the internet user being notified in advance.
  
  
• Any order placed on the site and delivered outside Morocco may be subject to any applicable taxes and customs duties, which are imposed when the parcel reaches its destination. Chabi Chic is under no obligation to verify, or to inform the purchaser of, the applicable customs duties and taxes.
  
  
• The prices indicated on the site are guaranteed on the day of the order, while stocks last, except in the event of significant changes in charges, in particular VAT, and except in the event of a manifest typographical error or omission.
  
  
• The prices indicated do not include shipping costs, which will be invoiced in addition and will be specified to the purchaser on the order summary before final validation of the order.
  
  
• Chabi Chic reserves the right, which the user accepts, to change its prices at any time, but the products will be invoiced on the basis of the rates in force at the time the order is registered, subject, however, to
  
  

Article 4 – Ordering procedure and terms

4.1 – Customer identification

To place an order, the Customer must log in to the Site. The Site is accessible 24 hours a day, 7 days a week, subject to incidents affecting the level of service.

When placing their first order, the customer may choose between registering or ordering directly without registering. When placing subsequent orders, the Customer may access their account, if they have created one, by entering their username and password.

The Customer is fully responsible for their username and password and undertakes to keep them confidential.

4.2 – Placing the order

A Customer wishing to place an order selects products on the Site. Once the selection has been made, the Customer must click on the validation button. The basket is thus created by the Customer.

The ordering process takes place in 4 steps, following validation of the basket by the Customer:

1. Order summary:
   
   

The Customer checks the contents of their basket and may, where applicable, modify it and/or enter a discount code entitling them to benefit from a current offer on the Site. Before final validation of the order, the Customer may make changes to it if they notice that an error has occurred in the data entered.

 

1. Express Delivery: The customer will be informed of the delivery method offered to them and of the weight-based rate in force from the country of departure, which is subject to the local shipping rates of international carriers such as Colissimo, GLS, DHL, etc. Standard Delivery: The customer will be informed of the delivery method offered to them and of the weight-based rate in force from the country of departure. You will be contacted by e-mail to schedule an appointment with the delivery company. 
   
   
2. Payment:
   
   

Once steps 1 and 2 have been validated, the Customer must select their payment method and validate their payment.

• Purchases are paid for, at the Customer's option:
  • With PayPal Checkout: PayPal is a secure payment method that enables the Customer to pay for their order quickly without sharing their bank details with merchant sites.
    • All that is required is to have entered them when creating a PayPal account. They are then encrypted and secured once and for all.
      
      
    • If the Customer already has a PayPal account, they may use it on the Site to pay for their purchases quickly and securely.
      
      
    • If the Customer does not have a PayPal account, they may nevertheless choose this payment method. When paying for their order, the Customer is redirected to a PayPal page where they enter their bank details (and choose whether or not to create a PayPal account).
      
      
    • The debit will be made at the time of confirmation of the
      
      
  • By bank transfer to the bank account of Chabi Chic, the details and bank identity statement (RIB) of which will be sent to the customer by e-mail. The holder of the bank account must be the person placing the order (same surname, first name and address). The order will be reserved for 72 hours from validation of the basket and will only be confirmed upon receipt of the amount transferred.
    
    
• Prevention of fraud during payment:
  
  

Chabi Chic reserves the right to ask the customer to provide proof of their identity, their place of residence and the payment method used. Failing receipt of such supporting documents, Chabi Chic reserves the right to cancel any order.
Chabi Chic reserves the right to refuse to fulfil any order where there is a dispute relating to payment for a previous order.

In the event of non-payment, for whatever reason, a fixed amicable recovery indemnity of €15 will be charged by Chabi Chic in addition to the invoice amount, plus the debit charges invoiced by the bank of Chabi Chic, where amicable recovery has remained unsuccessful within a period of 10 days from the date on which the first letter requesting payment was sent, whether that letter was sent by registered post or by ordinary post. Recovery will be pursued through legal proceedings. Any litigation costs that the debt collection agency acting on behalf of Chabi Chic may invoice directly to the Customer are separate from the fixed amicable indemnity.

1. Confirmation:
   
   

The order is binding on the Customer as soon as it is validated, subject to the exercise of their "Right of withdrawal" which they may exercise within fourteen (14) calendar days following the date of receipt or collection of the Order. Where this period expires on a Saturday, a Sunday or a public or non-working holiday, it is extended until the next working day.

 A customer who wishes to exercise their right of withdrawal must return the items within the above-mentioned period, in their original packaging, complete and new.

The costs of returning items following the exercise of the right of withdrawal shall be borne by the customer.

Items returned in new condition will be refunded within fourteen days, after deduction of the initial shipping costs, which are payable by the customer withdrawing from their purchase, and of a processing fee of EUR 2. 

Products must be returned to the following address: Vanady, 17 zac eco seine Courcelles sur seine 27940

 

Validation of the order by the Customer and payment thereof will result in the receipt of a confirmation e-mail sent by Chabi Chic to the e-mail address provided by the Customer.

The data provided by the Customer and recorded by Chabi Chic when the order is registered constitute proof of the transactions between the Customer and Chabi Chic.

4.3 – Order tracking and delivery

The Customer chooses a Delivery address, which must be located in France or abroad. The Customer is solely responsible for any failure of delivery resulting from insufficient information provided when placing the Order.

 

The seller will provide the Customer with a tracking number enabling them to follow the progress of their order.

 

The amount of the Delivery Charges depends on the amount of the Order, the country and the delivery method chosen by the Customer. In any event, the amount of the Delivery Charges is indicated to the customer before validation of the Order

 

Delivery times may vary depending on the availability of the goods ordered.

Delivery times are expressed in working days and correspond to the average times for preparing and shipping the Order within the territory.

Delivery times run from the date of Confirmation of the Order by the Seller.

In the event of late Delivery, the order is not cancelled.

The Seller will inform the customer by e-mail that Delivery will be delayed. The customer may then decide to cancel the order and will send the Seller a notice of cancellation of the order by e-mail. 

Where the order has not yet been dispatched when the Seller receives the Customer's notice of cancellation, delivery is stopped and the Customer is refunded any sums debited within fourteen days of receipt of the notice of cancellation. Where the Order has already been dispatched when the Seller receives the Customer's notice of cancellation, the Customer may still cancel the Order by refusing the parcel. The Seller will then refund the sums debited and the return costs paid by the Customer within fourteen days of receipt of the returned refused parcel, complete and in its original condition.

Delivery in Morocco:

Delivery is provided by the relevant services of the company Aramex.

Except in cases of force majeure, delivery times will be, subject to available stock, from 24 to 72 hours after validation of the order. The company "Chabi Chic" cannot be held liable in the event of late delivery, for any reason whatsoever. Consequently, no claim for compensation of any kind whatsoever may be made by the internet user.

Chabi Chic reserves the choice of carrier and guarantees the proper delivery of the products. Transport risks are borne by the internet user from the time the product leaves the warehouse.

The internet user is required to check the condition of the packaging and the conformity of the product delivered and, where applicable, to record any reservations on the carrier's delivery slip.

Home delivery is not guaranteed for all cities in Morocco (major cities only).

 

Delivery in France and the rest of the world:

Chabi Chic will use its best endeavours to ensure that the order is prepared and handed over to the carrier within an average period of one (2) to five (10) working days from the day following the day on which the purchaser validates their order.

The parcel is delivered against the recipient's signature. If the recipient is absent, a notice is left for the recipient or sent by e-mail or telephone. From the date stated on the delivery notice, the recipient has 15 days to collect their parcel from the carrier's offices.

Chabi chic offers standard and express delivery services, as well as free shipping. Please note that Central Europe does not include Switzerland, which imposes import duties and taxes that do not allow free shipping.

 

Late delivery / non-delivery: 

We work with fast and reliable international carriers; however, as with any shipment, a delivery may be delayed or a product may go astray. In the event of late delivery, the customer must inform the Chabi Chic customer service department. This may be done by e-mail to sav@chabi-chic.com  Chabi Chic will pass the information on to the carrier in order to open an investigation. This investigation may last up to 21 days from its opening. If the product is found during this period, it will be forwarded immediately to the Purchaser's home (in the majority of cases). If, on the other hand, the product has not been found at the end of the 21-day investigation period, the carrier will consider the parcel lost. In this case, Chabi Chic will send you a replacement product at its own expense. If the lost product(s) are no longer available at that time, Chabi Chic will refund you the amount of those products. Chabi Chic accepts no liability for any extension of delivery times attributable to the carrier, in particular in the event of loss of the products or of a strike.

 

Receipt of the order:

Upon receipt of the order, the Purchaser shall check that the Products received comply with their order. Any anomaly concerning the delivery (damage, non-conformity, missing product compared with the delivery note, damaged parcel, broken products, etc.) must without fail be indicated on the delivery note in the form of "handwritten reservations", accompanied by the Purchaser's signature. The Purchaser must at the same time confirm this anomaly with the carrier at the time of delivery. The Purchaser must send a copy of this letter by e-mail to sav@chabi-chic.com

Save for a legitimate reason, any claim not brought to the attention of Chabi Chic within 21 days of receipt of the Products will be deemed inadmissible, and Chabi Chic cannot be held liable.
Chabi Chic reserves the right to ask the Purchaser to return the non-compliant or damaged Product.
In the event of abnormal or abusive returns, Chabi Chic reserves the right to refuse to fulfil any subsequent order. 

 

ARTICLE 5 – PERSONAL DATA PROTECTION:

Chabi Chic undertakes not to disclose the personal data (name, address, telephone, e-mail, etc.) or payment data provided to it to any third-party company or organisation whatsoever, except in the following cases:

- In the context of combating Internet fraud

- In connection with associated services chosen by our customers (delivery, etc.) in order to facilitate a transaction or to resolve any dispute.

- Where required by Moroccan law.

- To comply with an injunction arising from a court decision or from the legal authorities. By accepting the general terms and conditions of sale, customers consent to the use, by lesmarrisiennes.com, of the personal data concerning them.

In order to provide a service that meets the needs of its customers, Chabi Chic may collect data relating to the reputation and use of its own services. Such data will then be used only on an anonymous and aggregated basis.

Chabi Chic may use appropriate technical means enabling it to personalise its services.

Users of the Chabi Chic.com site, whether or not they are already customers, have a right of access to and modification of the information concerning them held by lesmarrisiennes.com. This right may be exercised by sending an e-mail to sav@chabi-chic.com
Users may cancel their newsletter subscription and/or cancel the request for information relating to the products they have chosen.

Customer accounts and data are protected by a password. Internet users are solely responsible for maintaining the confidentiality of their password and/or of any information relating to their profile. If they forget their password, they must contact lesmarrisiennes.com by e-mail.

 

ARTICLE 6 - INTELLECTUAL PROPERTY:

All elements of the CHABI CHIC site, whether visual or audio, including the underlying technology, are protected by copyright, trade marks or patents.

They are the exclusive property of the company CHABI CHIC SARL. Any internet user who has a personal website and wishes to place on their site, for personal use, a simple link leading directly to the home page of the Chabi Chic site must request authorisation to do so from the company Chabi Chic SARL.

On the other hand, any hypertext link to the Chabi-chic.com site using, in particular, framing, deep-linking, in-line linking or any other deep-linking technique is in any event strictly prohibited. In all cases, any link, even if tacitly authorised, must be removed upon simple request by the company CHABI CHIC SARL.

 

ARTICLE 7.1 – LIABILITY:

For all stages of access to the Site, the ordering process, delivery or subsequent services, the Chabi Chic Site is bound only by an obligation of means (obligation de moyens). The Site cannot be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a service interruption, an external intrusion or the presence of computer viruses, or for any event qualifying as force majeure, in accordance with case law.

Furthermore, Chabi Chic disclaims liability for any failure to perform its contractual obligations in the event of force majeure or a fortuitous event, including, without this list being exhaustive, internal or external strikes, fire, disaster, internal or external breakdown, and any event preventing the proper performance of orders.

If the dispute concerns payment transactions, the bank or the third party responsible for the payment system may be consulted.

Chabi Chic retains full and complete ownership of the products sold until full payment of the principal price, including costs and taxes.

ARTICLE 7.2 – FORCE MAJEURE:

Chabi Chic shall not be liable for the total or partial non-performance of its obligations under this contract if such non-performance is caused by an event constituting force majeure, recognised as such by case law.

The Parties agree that they shall consult each other as soon as possible in order to determine together the terms of performance of the order for the duration of the force majeure event.

Beyond a period of one (1) month of interruption due to force majeure, the parties shall be released from their obligations towards each other. 

ARTICLE 7.3 – PARTIAL INVALIDITY:

If one or more provisions of these general terms and conditions of sale are held to be invalid or declared as such pursuant to a law or regulation or following a final decision of a competent court, the other provisions shall retain their full force and effect.

ARTICLE 7.4 – ENTIRE AGREEMENT:

These general terms and conditions of sale and the order summary sent to the purchaser form a single contractual whole and constitute the entire contractual relationship between the parties. In the event of any conflict between these documents, the general terms and conditions of sale shall prevail.

ARTICLE 7.5 – APPLICABLE LAW - COMPETENT COURTS:

These general terms and conditions of sale are governed by Moroccan law. The Commercial Court (Tribunal de Commerce) of Marrakech shall have sole jurisdiction over all disputes relating to this contract between Chabi Chic and an internet user.