CONDITIONS GENERALES DE VENTES online craft Morocco – Chabi Chic
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General conditions of sale

Article 1-Scope

These general terms and conditions of sale (hereinafter referred to assignthe " Conditions Generatedrales') s'apply without restriction or reserve to all sales concluded between the company Chabi chic, the seller of a share SARL with a capital of 10 000dhs, whose registered office is located at 322 main road, industrial zone sidi ghanem 40 000 Marrakech Morocco, under the Commercial Register number 59041, and any user (hereinafter the " Customer ») of the site (hereinafter the « Site ») wishing to make a purchase.

These General Conditions of Sale are accessible at any time on the Site and will prevail, where applicable, over any other version or any other contradictory document.

These general terms and conditions of sale may be subject to change.

Chabi Chic reserve the possibilityto modify its general terms and conditions of sale at any time without prior information from the Customer. The conditions generatedchanges in salesees are opposable to the Customer from and during the entire period of their placing on line for products ordered after their placing on line.

Each purchase on the Site is subject to all the clauses of the general conditions of sale applicable to the date of placing the order. The Customer will be able to validate his order only after having read these general conditions and having accepted them by ticking the box dedicated to this purpose.

Chabi Chic considby validating his order, the Customer has duly read the general conditions of sale and accepts them without reserve.

The conditions applicable and enforceable against the Customer are those in force at the time of the actual validation by the Customer of his order registered on the Site.

These general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable for sales in stores or through other distribution and marketing channels.

ARTICLE 2- Object

The Site allows «Chabi Chic » to propose to the sale of'handicrafts and decorations and accessories, cosmetics, delicatessen and all related objectssigncreated by and for Chabi Chic.

- have the capacity to conclude this contract, that is to say to have the legal majority and not to be under guardianship or guardianship.

- not to proceedder purchases for resale.

Chabi Chic is a registered trademark and protected by Moroccan laws. Chabi Chic SARL can under no circumstances be held responsible for the abuse that third parties may make using the name « »


These general conditions of sale are intended to govern:

  • the organization of legal relations between Chabi Chic and the Client.

  • the terms of sale between Chabi Chic and the Customer (order, delivery etc..).


  • The products offered for sale by Chabi Chic are those that appear on the site, on the day of consultation of the site by the user and within the limits of available stocks.

  • In case of unavailability of one of the products, the buyer will be informed as soon as possible.

  • Photographs and texts illustrating the products do not fall within the contractual scope. If these photographs and / or texts were of aerré, the responsibility of Chabi Chic can not be engaged on this count.

  • The Seller offers handmade items (textiles, ceramics, baskets, baskets, wooden utensils, jewelry..) which may result in variations in hues, shapes, finishes and discolorations that may not be consideredas defects, since in connection with their artisanal character «hand made» which makes them unique pieces


  • The price shall be expressed in Euro, including all taxes including VAT, excluding delivery charges, unless otherwise stated or specifically required

  • The quotation shall take into account the VAT applicable on the order date. If the VAT rate reachesTre modificationThese changes can be made throughstrikeWithout prior notice to the user

  • Orders placed on site and delivered outside Morocco can be submitted to tax revenue And the customs duties on the arrival of the package. CHABI chic is not obliged to check and inform the buyer of the applicable duties and taxes.

  • The prices shown on the website are guaranteed to be within the available stock at the date of order, unless there are significant changes in costs, especially VAT, and obvious typographical errors or omissions.

  • The quoted price does not include additional freight charges and will be explained to the buyer on the purchase order summary before final confirmation of the order.

  • CHABI chic reserves the right to change the price at any time with the user's consent, but the product will be priced according to the price in force at the time of order registration, and according to theService nNot less than D

Article 4 programEducation and terms of order

4.1 - customer identification

To place an order, the customer must log on to the site. The website is open 24 hours a day, seven days a week, according to events affecting service levels.

In the first order, customers can choose to register or not to register the direct order. In future orders, customers can accessDer company If he creates an account, enter his login name and password.

The customer is fully responsible for his / her user name and password, and guarantees its confidentiality.

4.2 - placing an order

Customers who want to place orders can choose products on the website. When the selection is complete, the customer must click the verify button. So shopping carts are made up of customers.

After the customer verifies the shopping cart, the ordering process is divided into four steps:

  1. Order summary:

Customers can check the contents of the cart and modify the cart if necessary, and / or enter benefit codes to benefit from ongoing offers on the website. Before final confirmation of the order, the customer has the opportunity toThe Committee notes thatError entering datayes.


  1. Express Service: the customer will be informed of the mode of delivery provided and the weight based tariff charged from the country of departure (in this case Morocco), which is subject toexperienceDHL, UPS, FedEx and other international airlines versionStandard delivery: the customer will be informed of the mode of delivery offered and the duty by weight charged from the country of departure (in this case Morocco). We will contact you by email to arrange an appointment with the express company. Any missed and rescheduled meetings will be chargedT addendumIt's your responsibility, and it's decided by negotiation with the delivery company according to the location.

  2. payment method:

After verifying steps 1 and 2, the customer must select his payment method and verify his payment.

  • The purchase payment is selected by the customer:
    • Use PayPal checks: PayPal is a secure payment method that allows customers to pay orders quickly without having to share bank data with sales websites.
      • It is enough to have indicated them when creating your PayPal account. They are then encrypted and secured once and for all.

      • If the Customer already has a PayPal account, he can use it on the Site to pay for his purchases quickly and securely.

      • If the Customer does not have a PayPal account, he can still choose this payment method. At the time of settling his order, the Customer is directed to a PayPal page où he fills in his bank details (and chose or not to create a PayPal account)

      • The debit will be made at the time of confirmation of the

    • By bank transfer made to the bank account of Chabi Chic whose references and the RIB will be sent by email to the customer. The holder of the bank account must be the one who places the order (identity of name, first name and address). The order will be reserved for 72 hours from the validation of the basket and will only be confirmed at the rrejection of the amount transferred.

  • Fight against payment fraud :

Chabi Chic reserves the right to ask the Customer to justify his identity, the place of his domicile and the means of payment used. A dfailure to receive said proof Chabi Chic reserves the right to cancel any order.
Chabi Chic reserves the right to refuse to honor any order in the event of
ù there would be a dispute over the payment of adente command.

In the event of unpaid payment for whatever reason, an amicable lump sum compensation of 15 will be requiredee by Chabi Chic in addition to the amount of the invoice, plus thebit facturthe banking institution of Chabi Chic in the case ofù the amicable recovery would have remained unsuccessful within a period of 10 days running from the date of sending the first letter of request for recovery, whether this letter is addressed in recommande or by simple letter. Recovery will be made by litigation. The litigation costs that would be required to bill the collection firm intervening for Chabi Chic directly to the Client are independent of the amicable lump sum compensation.

  1. Confirmation :

The order is firm for the Customer as soon as his order is validated, subject to the implementation of his"Right of withdrawal »within fourteen (14) calendar days from the date of receipt or withdrawal of the Order. In case où this period expires on a Saturday, Sunday or a holiday or non-working day, it is extended until the next first working day.

The Customer who wishes to exercise his right of withdrawal must return the Items within the aforementioned period, in their original packaging, complete, new.

The costs of returning items subsequent to the exercise of the right of withdrawal are the responsibility of the customer.

Returned itemss en new condition will be the subject of a refund within a period of fourteen days deducted from the first shipping costs at the expense of the customer who renounces his purchase.

Products must be returned to the following addressCHABI CHIC : 322 Main road, industrial zone Sidi Ghanem 40000 Marrakech MOROCCO.


The validation of the order by the Customer and the payment of it lead to the rrejection of a confirmation email sent by Chabi Chic to the email address indicated by the Customer.

The data communicated by the Customer and recorded by Chabi Chic during the registration of the order constitute proof of the transactions between the Customer and Chabi Chic.

4.3-Order tracking and delivery

The Customer chooses a Delivery address necessarily located in the French territorythat or abroad. The Customer is solely responsible for a delivery failure due to a lack of indication during the Order.


The seller will provide him with a tracking number that will allow him to follow the evolution of his order.


The amount of Delivery Costs depends on the amount of the Order, the country, and the delivery method chosen by the Customer. In any case, the amount of Delivery Costs is indicated to the Customer before the Validation of the Order


Delivery Times may vary depending on the availability of the Goods that have been the subject of the Order.

Delivery Times are in working days and correspond to the average time of preparation and delivery of the Order on the Territory.

Delivery Times run from the date of Confirmation of the Order by the Seller.

In case of late delivery, the Order is not cancelede.

The Seller informs the Customer by email that the Delivery will occur with delay. The Customer may then decide to cancel the Order and will send by email to the Seller a notice of cancellation of the Order.

In case où the Order has not yet been expissued upon receipt by the Seller of the cancellation notice of the Customer, the Delivery is blocked and the Customer is refunded any amounts debited within fourteen days of receipt of the cancellation notice. In case où the Command has dsummer expissued upon receipt by the Seller of the Customer's cancellation notice, the Customer can still cancel the Order by refusing the package. The Seller will then refund the sums debited and the return costs paid by the Customer within fourteen days of receipt of the return of the package refused complete and in its original condition.

Delivery To Morocco:

The delivery is ensured by the competent services of the company Amana or MTR or CTM

Except in cases of force majeure, delivery times will be within the limits of available stocks, from 24 hours to 72h aprValidation of the command. The responsibility of the company "Chabi Chic" cannot be engaged in the event of a delay in delivery, for any reason whatsoever. Consequently, no claim for compensation of any kind can be claimed by the Internet user.

Chabi Chic reserves the choice of the carrier and guarantees the proper routing of the products. The risks of transport are borne by the user from the output of the product of the warehouse.

The user is required to check the condition of the packaging and the conformity of the product delivered, and to issue any reservation on the carrier's delivery note.

The home delivery is not guaranteed for all the cities of Morocco (only the major cities), the delivery that can be made to the Amana agency nearest.


Delivery in France and the rest of the world:

Chabi Chic will make his best efforts to have the order prepared and delivered to the carrier within an average time of one (2) to five (10) working days from the day following the date of validation by the buyer of his order.

The distribution of the package is against the signature of the recipient. In case of absence, a notice is left to the addressee or by mail or by telephone. As of the date mentioned in the notice of passage, the consignee has 15 days to withdraw his package from the offices of the carrier.

Chabi chic offers standard and express delivery services, and free shipping A note that Central Europe does not include Switzerland which imposes import duties and taxes that do not allow free shipping


Delay/absence of delivery:

We work for fast and reliable international carriers, however, as in any shipment, there may be a delay in delivery or the product gets lost. In case of delay in delivery (fromExpCustomers must inform customer service department of CHABI chic for express delivery service more than 7 days after order release. This information can be sent by email to: CHABI chic will provide information to the carrier to initiate the investigation. The survey can last up to 21 days from the date it was started. If the product is found during this periodIt will be rchimney IMM companyDirectly at the buyer's residence (in most cases). However, if theEnkuFirst, the carrier thinks the package is missing. In this case, CHABI chic will return the replacement to you at its own expense. If the lost products are not available at the time, CHABI chic will refund the amount of those products. CHABI chic shall not be liable for any extension of delivery due to the carrier, especially in the case of loss or damage of the productsVieux.


Received order:

In RAfter receiving the order, the buyer will check the consistency of the productsthisAmerica aheadExecute the command. Any abnormality related to delivery (damage, disqualification, product loss related to delivery note, package damage, product damage, etc.)Tre importThe delivery note shall be marked in the form of "handwritten reservation" and signed by the buyer. Meanwhile, the buyer shall send a registered letter to the carrier to confirm the above claim within two (2) working days after the delivery date. The buyer must send a copy by email

Except for cause lLegality. Any claim not notified to CHABI chic within 21 days after receipt of the product shall be deemed inadmissible and CHABI chic shall not be liable(e)
CHABI chic reserves the right to request the buyer to return the defective or damaged products.
In case of abnormal or improper return, CHABI chic reserves the right to refuse to accept subsequent orders.


Article 5 – Personal data protection:

CHABI chic undertakes not to provide any personal data (name, address, telephone number, e-mail, etc.) or information related to payment to any third party company or organization, unless:

-In the case of combating Internet fraud

-As part of the relevant services (delivery, etc.) selected by our customers to facilitate transactions or resolve potential disputes.

-Hypothesis où Moroccan law provides for this.

-By order of a court or legal authority. By accepting the general terms and conditions of sale, the customer agrees to use their personal data at

In order to provide services that meet customers' needs, CHABI chic may need to collect relevant information Lanotorisummer and Use your own services. Then, the data can only be used on an anonymous and global basis(e)

CHABI chic may need to use appropriate technical means to customize its services.

Users of CHABI, whether they are customers or not, have the right to access and modify the information about them stored in This right canTre executionEmail to Users can unsubscribe from newsletters and / or cancel requests for selected product information.

Accounts receivable and data are password protected. Netizens are solely responsible for preserving the confidentiality of their password and/or any information related to their profile. In case of forgetting their password, they should contact by mail.



All elements of CHABI CHIC, whether visual or sound, including the underlying technology, are protected by copyright, trademarks or patents.

They are the exclusive property of CHABI CHIC SARL. The Internet user who has a personal website and who wishes to place, for personal use, on his site a simple link directly to the homepage of Chabi Chic site, must request permission from the company Chabi Chic SARL.

On the other hand, any hypertext link to the site using, in particular, framing, deeplinking, in-line linking or any other deep-link technique is in any case formally prohibited. In the cases, any link, even tacitly authorized, will have to be withdrawn on request of the company CHABI CHIC SARL.



The Chabi Chic Site has, for all the stages of access to the Site, the order process, the delivery or the subsequent services, than an obligation of medium. The responsibility of the site cannot be engaged for any inconvenience or damage inhéRents The use of the Internet, in particular a breach of service, an external intrusion or the presence of computer viruses, or of any act referred to as force majeure, in accordance with the case-law.

Chabi Chic also disclaims responsibility for any breach of his contractual obligations in the event of a force majeure or fortuitous force, including, without this list being exhaustive, internal or external strike, fire, disaster, internal or external failure, and any event preventing the proper execution of the orders.

If the dispute concerns payment transactions, the banking institution or the third party responsible for the payment system mayBe consultedéS.

Chabi Chic keeps the propertyFull and full of their products sold until the perfect payment of the main price, including fees and taxes.


Chabi Chic shall not be liable for the total or partial non-performance of his obligations under this contract, if that non-performance is caused by a force majeure event, recognized as such by the case-law.

The Parties agree that they shall consult as soon as possible in order to jointly determine the modalities for the execution of the order during the period of the force majeure.

Beyond a period of one (1) month's interruption due to force majeure, the parties will be released from their obligations to each other.


If one or more stipulations of these general conditions of sale are to be held for non-valid or non-validClarAs such in accordance with a law, regulation or following a final decision of a competent court, the other provisions shall retain all their strength and carry outE.


The present general conditions of sale and the order summary transmitted to the purchaser constitute a contractual set and constitute the whole of the contractual relations between the parties. In the event of a contradiction between these documents, the general conditions of sale shall prevail.


The present general conditions of sale are governed by Moroccan law. For all disputes relating to this contract between Chabi Chic and a surfer, the Marrakesh Trade Tribunal will have sole jurisdiction.